Terms of Service | Addonsurance

1. Acceptance of Terms

By accessing or using the Addonsurance website ("Site") and services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Site or services.

2. Description of Services

Addonsurance provides professional consulting services across multiple enterprise platforms, including:

Atlassian Cloud: Jira, Confluence, and related tools consulting, migrations, and custom development
Microsoft 365: SharePoint, Teams, and Power Platform implementations and integrations
Oracle Solutions: Oracle Fusion, Primavera Unifier, and Primavera P6 consulting
Business Intelligence: Power BI dashboards, reporting, and analytics solutions
Custom Development: Web applications, integrations, and workflow automation

The specific scope, deliverables, timeline, and pricing for each engagement will be defined in a separate Statement of Work or Service Agreement.

3. Use of Website

3.1 Permitted Use

You may use our Site for lawful purposes only. You agree not to:

Violate any applicable laws or regulations
Infringe on intellectual property rights
Transmit harmful code, viruses, or malware
Attempt to gain unauthorized access to our systems
Interfere with the proper functioning of the Site
Collect user information without consent
Use automated systems (bots, scrapers) without permission

4. Professional Services

4.1 Service Agreements

All professional services will be governed by a separate written agreement that includes specific terms regarding:

Scope of work and deliverables
Project timeline and milestones
Fees, payment terms, and expenses
Confidentiality obligations
Intellectual property rights
Warranties and limitations of liability

4.2 Client Responsibilities

Successful delivery of our services requires client cooperation, including:

Providing timely access to systems, data, and personnel
Responding to requests for information and feedback
Reviewing and approving deliverables within agreed timeframes
Ensuring necessary backups and data protection

4.3 Data Handling

When providing services, we may access data within your organization's systems. Our handling of such data is governed by our Privacy Policy and any additional data protection terms in your Service Agreement. We maintain strict confidentiality and security practices for all client data.

5. Intellectual Property

5.1 Our Content

All content on this Site, including text, graphics, logos, images, and software, is the property of Addonsurance or its licensors and is protected by copyright, trademark, and other intellectual property laws.

5.2 Service Deliverables

Intellectual property rights in service deliverables will be addressed in the applicable Service Agreement. Generally:

Custom code and configurations developed for your specific use become your property
We retain rights to our general methodologies, tools, and templates
Open source components remain subject to their respective licenses

6. Confidentiality

We understand the sensitive nature of client information and maintain strict confidentiality practices. Detailed confidentiality terms will be included in Service Agreements and may be supplemented by separate Non-Disclosure Agreements (NDAs).

7. Warranties and Disclaimers

7.1 Service Warranties

We warrant that professional services will be performed in a workmanlike manner consistent with industry standards. Specific warranties for deliverables will be defined in Service Agreements.

7.2 Website Disclaimer

THIS SITE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ADDONSURANCE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL.

Specific liability limits for professional services will be defined in Service Agreements.

9. Indemnification

You agree to indemnify and hold harmless Addonsurance, its employees, and contractors from any claims, damages, or expenses arising from:

Your use of our Site or services
Your violation of these Terms
Your violation of any rights of another party
Your provision of inaccurate or misleading information

10. Payment Terms

10.1 General Terms

Payment terms for professional services will be specified in Service Agreements. Typical terms include:

Payment is due within 30 days of invoice date unless otherwise agreed
Late payments may incur interest charges
We reserve the right to suspend services for non-payment
All fees are exclusive of applicable taxes

10.2 Expenses

Unless otherwise agreed, reasonable travel and other project-related expenses will be billed separately at cost.

11. Termination

11.1 By Either Party

Either party may terminate a Service Agreement for convenience with written notice as specified in the agreement. You will be responsible for payment for services performed through the termination date.

11.2 For Cause

We may terminate services immediately if you:

Breach material terms of the agreement
Fail to make required payments
Engage in fraudulent or illegal conduct

12. Force Majeure

Neither party shall be liable for any delay or failure to perform its obligations under these Terms or any Service Agreement due to circumstances beyond its reasonable control, including but not limited to:

Natural disasters, pandemics, or acts of God
War, terrorism, or civil unrest
Government actions or regulations
Internet or telecommunications failures
Third-party service provider outages (e.g., Atlassian, Microsoft, Oracle platform disruptions)

The affected party shall notify the other party promptly and use reasonable efforts to mitigate the impact of such events.

13. Third-Party Links and Services

Our Site may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of third-party sites. Your use of third-party sites is at your own risk.

14. Privacy

Your use of our Site and services is subject to our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our data practices.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia. For clients located in the European Union, applicable EU consumer protection laws may also apply to the extent required by mandatory law.

15.2 Dispute Resolution

In the event of a dispute, the parties agree to first attempt resolution through good faith negotiation. If negotiation fails, disputes shall be resolved through arbitration in accordance with the rules of the Saudi Center for Commercial Arbitration (SCCA), or through the competent courts of the Kingdom of Saudi Arabia, unless otherwise specified in Service Agreements.

16. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or prominent notice on our Site. Continued use of our Site after changes constitutes acceptance of the modified Terms.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

18. Entire Agreement

These Terms, together with any Service Agreements and our Privacy Policy, constitute the entire agreement between you and Addonsurance regarding use of our Site and services.

19. Contact Information

If you have questions about these Terms, please contact us:

Email: hello@addonsurance.com
Website: www.addonsurance.com